FAQ

 

When is the last day for financing?

 

The last day to finish paying off your ticket is January 17th, 2019 5:00pm EST. If tickets are not paid in full by that date, the card used to make the down payment will be drafted for the remaining balance. If the card declines, the tickets will be canceled and a $50.00 processing fee per ticket will apply.

 

How can I cancel my ticket?

 

Tickets may be canceled with a $50.00 cancellation fee per ticket until February 13th, 2019 5:00pm EST. After February 13th, 2019 5:00pm EST, cancellation fees will be $100.00 per ticket until March 7th, 2019 5:00pm EST, after which cancellations will no longer be permitted.

 

After March 7th, 2019 5:00pm EST, there will be NO REFUNDS.

 

Can I transfer my ticket to someone if I can no longer attend?

 

Tickets are transferable for a $50.00 processing fee until February 13th, 2019 5:00pm EST.

 

An official request must be emailed to the Team National Event Department at eventregistration@bign.com, with the name and IMD number of the original and new ticket holders. Once request is submitted, the owner of the ticket must call in a payment for the transfer fee of $50.00 per ticket.

 

Please Note: Transfer of tickets will not be completed unless we have payment for the transfer fee at the time of transfer. All tickets must be paid in full to be transferred.

 

After February 13th, 2019 5:00pm EST, there will be NO TRANSFERS. No exceptions.

 

Can I bring my child?

 

National Conventions are intended for adult education and networking purposes and thus children are not allowed at the event or in the convention center. A Family Room, however, will be provided, where parents are welcome to watch their children and a live stream of General Session. Children will be allowed only in the Family Room and in the Team National Store. Team National does not provide child care and are not responsible for children. All children must be accompanied by a registered adult at all times.

 

How can I get VIP seating?

 

To qualify for VIP seating, you must have become a Presidential Director or above between the August 2018 Reignite Convention to business ending February 25th, 2019, 5:00pm, EST.

 

CONTACT US

Team National

8210 W. State Rd. 84, Davie, FL 33324

Phone: 954-584-2151

extension 5

eventregistration@bign.com

bign.com