Cancellation/Refund Policy

 

FINANCING POLICY

 

If you have financed your convention ticket, the remaining balance is due by January 17th, 2019 5:00pm EST.

 

Please Note: You are responsible for calling the Events Department and making your payments on a schedule that best fits you. If your ticket is not paid in full by January 17th, 2019 5:00pm EST, the credit card used to make your down payment will be charged for the remaining balance. If the credit card is to decline, the registration will be cancelled with a $50.00 cancellation fee per person.

 

 

CANCELLATION POLICY

 

Cancellations made before February 21st, 2019 5:00pm EST are subject to a $50.00 cancellation fee per person.

 

Cancellations made between February 21st, 2019 5:00pm EST and March 7th, 2019 5:00pm EST are subject to a $100.00 cancellation fee per person.

 

There are No Refunds or Cancellations after March 7th, 2019 5:00pm EST.

 

Any cancellations made after packets have been mailed on February 13th, 2019 and before the cancellation deadline of March 7th, 2019, must return their registration packet to receive a refund (minus the $100 cancellation fee each).

Requests must be made in writing to eventregistration@bign.com and refund will only be processed once packet is received no later than Friday March 15th, 2019 at 5:00pm EST.

 

Only the following exceptions will be made:

 

  • Death in the immediate family
  • Military duty
  • Severe weather preventing travel to the convention

 

*Appropriate documentation must be furnished to Team National at eventregistration@bign.com prior to Friday March 15th, 2019 at 5:00pm EST to qualify for a partial refund. (Minimum $50.00 penalty fee per ticket applies)

 

 

TRANSFER POLICY

 

You may transfer your convention ticket until February 13th, 2019 5:00pm EST.  A transfer fee of $50 per ticket will apply.

 

An official request must be emailed to the Team National Event Department at eventregistration@bign.com, with the name and IMD number of the original and new ticket holders. Once the request is submitted, the owner of the ticket must call in to pay the $50 transfer fee to complete the transfer.

 

Please Note: Transfer of tickets will not be completed unless we have payment for the transfer fee at time of transfer. All tickets must be paid in full in order to be transferred.

 

There are NO Ticket Transfers after February 13th, 2019 5:00pm EST

 

CONTACT US

Team National

8210 W. State Rd. 84, Davie, FL 33324

Phone: 954-584-2151

extension 5

eventregistration@bign.com

bign.com